Frequently asked questions (FAQs)
What type of end-user customers does Arrow Capital Solution support?
We support customers of all sizes, including commercial, non-profit, educational and government entities.
What type of payment terms are available?
We help customers acquire critical IT products to support their businesses by creating the optimal financing solution. Deals range from $5K to multimillion-dollar transactions over a multiyear period. Customize your payment schedule through monthly, quarterly, annual or seasonal payments frequencies, along with first payment deferrals.
What type of financing solutions do you offer?
Our extensive solutions support all avenues of IT product acquisition and use. Select from traditional financing, leasing, or usage-based (variable, consumption, subscription) options.
What products and services can you finance?
From hardware to software to services, we offer flexible financing for your entire solution — regardless of brand. Get access to the solution you need today on one contract without the large upfront investment.
Does Arrow Capital Solutions review the end-user customer's credit?
Yes. All transactions require credit review and approval. This process can take hours or days depending on the transaction size.
Does the end-user customer have to sign anything?
Yes. All contracts require a signature from an authorized representative at the end-user customer. Depending on the size of the transaction, two signers might be required.
How much paperwork is involved?
Our contracts are streamlined and concise, making them easy to review and sign. Government transactions require additional terms and conditions to comply with their requirements.
Does the end user have to pay anything upfront?
Most transactions do not require any upfront payments. Arrow Capital Solutions typically provides a 30-day deferral on the first payment (unless requested otherwise) to give the end-customer time to make the first payment. Other deferral periods are available — such as 60 or 90 days — and sometimes more, depending on the transaction size and credit profile of the end-user customer.
How is tax calculated on my contract?
Tax is determined based on the end-user customer's product location and the local tax guidelines. For certain transactions, the end-user customer will have the option to finance the applicable tax or pay the tax upfront to their product supplier.
How is my product supplier paid?
Once the product is delivered and accepted by the end-customer, Arrow Capital Solutions will fund the supplier upfront for the entire transaction and bill and collect from the end-user customer directly per the agreed upon payment schedule.
How can end-user customer payments be made?
We support payments via ACH, check or wire.
How are interest rates calculated?
Rates are determined by the end-user customer's credit profile, product value and the payment terms. Our rates are very competitive.
Are there any pre-payment penalties?
No, there are no pre-payment penalties in any Arrow Capital Solutions contract. The end-user customer is only responsible for the sum of the remaining payments in their contract.
Who do I reach out to for a quote?
Our team is standing by to help. Contact us to start the conversation.